Refund policy

Return & Exchange Policy

We take pride in delivering premium-quality products that go through a strict quality check before dispatch. Every order is carefully packed to ensure it reaches you in perfect condition.

Please review our return and exchange policy below:

Eligibility for Return & Exchange

  • Returns are accepted only in case of damaged or defective products.

  • Size exchange and style exchange are available, subject to stock availability.

  • All return or exchange requests must be initiated within 7 days of receiving the product.

Mandatory Unboxing Video (Important)

To ensure a smooth and fair resolution, an uninterrupted unboxing video is mandatory for all return or exchange requests.

Please ensure:

  • The video starts before opening the package

  • The entire unboxing process is clearly visible

  • The video has no cuts, pauses, or edits

We maintain packing proof from our end as well. This process helps both the customer and us resolve concerns quickly and transparently.

⚠️ Requests without a valid unboxing video will not be eligible for return or exchange.

Condition of Product (Very Important)

For any exchange request:

  • The product must be unused, unwashed, and in original condition

  • All original tags must be intact and attached

  • If tags are removed or the product shows signs of use, washing, stains, damage, or alteration, the exchange request will not be accepted

Return Process (Please Read Carefully)

  • If a return is approved, the customer is required to ship the product back at their own cost after coordinating with our customer support team.

  • Once the product is dispatched by the customer, please share the shipping details or tracking ID with us.

  • As soon as the returned product is received and inspected at our warehouse, the refund will be processed.

👉 Refunds will be initiated within 24 hours of receiving the returned product, provided it passes the quality check.

When Can You Request a Return?

You may request a return if:

  • You received a damaged product

  • You received a wrong product

The final decision for refund or replacement will be based on the issue verification and inspection after receiving the product.

Exchange Policy

  • Size and style exchanges are allowed within 7 days of delivery

  • Exchanges are subject to stock availability

  • Exchange requests are approved only after a successful quality inspection

Important Notes

  • Products damaged due to wear, washing, or improper handling are not eligible

  • Minor color variations due to lighting or screen differences are normal

  • Limited edition or special drop products may not be eligible for return unless damaged

How to Raise a Request

Please contact our customer support team with:

  • Your Order ID

  • Unboxing video

  • Clear images (if required)

Our team will guide you through the return or exchange process.

We believe in transparency and fairness. Our policies are designed to protect both our customers and our brand while ensuring a smooth and trustworthy shopping experience.